New York – Presbyterian/ Weill Cornell: Results of the Visitor Experience and Wayfinding Study
Home
> Events Archives > New York – Presbyterian/ Weill Cornell: Results of the Visitor Experience and Wayfinding Study
Speaker: Laura Keller
Where: MISI Company
Woodbridge, NJ 07095
Talk Summary:
A study on the hospital’s current wayfinding system was conducted over two days in August 2008. Information was gathered from patients/visitors, as well as volunteers and user experience analysts. The results show that a significant portion of visitors have trouble finding their way to appointments & offices and rely heavily on asking hospital staff for directions.
